[Etude] Les facteurs clefs d'une organisation marketing efficace

I. Big data, deep insights.

“High performers in our study are distinguished by their ability to integrate data on what consumers are doing with knowledge of why they’re doing it, which yields new insights into consumers’ needs and how to best meet them”
II. Purposeful positioning.
Top brands excel at delivering all 3 manifestations of brand purpose:
1. functional benefits, or the job the customer buys the brand to do (think of the pick-me-up Starbucks coffee provides);
2. emotional benefits, or how it satisfies a customer’s emotional needs (drinking coffee is a social occasion); 
3. societal benefits, such as sustainability (when coffee is sourced through fair trade).

In addition to engaging customers and inspiring employees, a powerful and clear brand purpose improves alignment throughout the organization and ensures consistent messaging across touchpoints.
III. Total experience.

Companies are increasingly enhancing the value of their products by creating customer experience. High-performing brands provide “total experience.” with: 
(1) personalize offerings
(2) adding touchpoints
IV. Organizing for Growth
Our research has identified five drivers of organizational effectiveness: 
(1) connect marketing to the business strategy and to the rest of the organization;
(2) inspire their organizations by engaging all levels with the brand purpose (create irresistible messages and programs that get everyone on board),
(3) focus their people on a few key priorities,
(4) organize agilecross-functional teams (categorize marketing roles belongs to 1 of these 3 types: “think” marketers (analytic capabilities to tasks like data mining, media-mix modeling, and ROI optimization); “do” marketers (develop content and design and lead production); and “feel” marketers (consumer interaction and engagement in roles from customer service to social media and online communities))
(5) and build the internal capabilities needed for success (Coca-Cola, Unilever, and Shiseido have set up dedicated marketing academies ; companies including Unilever and Diageo have taken their senior leaders to Facebook for training ; Google, MSN, and AOL develop similar programs, including “reverse mentoring” which pairs very senior managers with younger staffers.)

Content Strategy Principles by Erin Kissane

Good Content is Appropriate
Publish content that is right for the user and for the business

Good Content is Useful
Define a clear, specific purpose for each piece of content; evaluate content against this purpose

Good Content is Appropriate
Publish content that is right for the user and for the business

- Sell products -> too vague
- Sell this product -> selling is a process of smaller steps: discussing benefits, mapping them to features, demonstrating results and value, asking people to buy. Which task do you want the content to perform?
- List & demonstrate the benefits of this product -> Who is suppose to benefit from the product?
- Show how this product helps nurse practitioners -> Bingo!

Good Content is User-Centered
Adopt the cognitive framework of your users

Content must adopt the cognitive frameworks of the user. That includes everything from your users’ model of the world to the ways in which they use specitif terms and phrases.

Good Content is Clear
Seek clarityin all things

Create useful style guides, consult on publishing workflow, run writing and editorial workshops and develop tools like content templates.

Good Content is Consistent
Mandate consistency, within reason

Adopt a style guide, like the Chicago Manuel of Style

Good Content is Concise
Omit needless content

Like: mission statements, vision statements, and core values / press releases / long, unreadable legal pages / endless feature lists / redundant documentation / audiovisual dust bunnies

Good Content is Supported
Publish no content without a support plan

Update your content. (This requires to recognize content and publishing tasks as time consuming and complexe and to include them in jobs descriptions, performance reviews and ressource planning)